If you choose to exchange your winnings for a digital gift card, your digital gift card will be delivered instantly to the email you provided during the Cash Out process. If you have additional questions about the status of your digital gift card, you can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can redeem your points on the Redeem page by tapping the gift icon in the navigation bar. Home page → Navigation bar “Redeem” If you have earned enough points, you can exchange your points for a chance to win a prize. Then, exchange your winnings for a digital gift card!

You can view your points in the Game Status Bar at the top of the home page screen. If you have earned enough points, you can exchange your points for a chance to win a prize. Then, exchange your winnings for a digital gift card!

Levels in the Nuna App are based on how many times you take your blood pressure in a 7-day period. Levels are not based on points. 

• Bronze – Starting
• To reach Silver (unlocks Silver level rewards) – take your blood pressure on 2 days in a 7-day period.
• To reach Gold (unlocks Gold level rewards) – take your blood pressure on 4 days in a 7-day period.
• To reach Platinum (unlocks Platinum level rewards) – take your blood pressure in the AM and in the PM on 4 days in a 7-day period.

Yes. You can earn points and redeem for the chance to win gift cards no matter what level you’re on.

Yes. Only today and the last 7 days are taken into account when setting your level. Blood pressure readings that are older than 7 days will  fall out of this time window, so your level may go down. Take new blood pressure readings regularly to keep your level.

The higher your level the higher the value of prizes you can win.  Individual blood pressure measurements vary a lot, so more measurements means that you also will have much more confidence in your typical blood pressure!

No, you cannot currently maintain your level by taking quizzes.  The rules of the Nuna App evolve over time.  Previous versions may have had different rules; the current rules are focused on ensuring you are actively monitoring your blood pressure so that you can better understand your health.

The time of day only matters at Platinum level. If you want to reach or stay at Platinum, you have to take your blood pressure readings at least once in the morning (before 12 PM) and at least once in the afternoon (12 PM or later) on the same day. You must do this for 4 days in a 7-day period. Individual blood pressure measurements vary a lot, so taking measurements around the same time every day will help you have more confidence in your typical blood pressure

Your blood pressure cuff should arrive at the mailing address you provided in 3–4 business days. If you have additional questions about the status of your blood pressure cuff, you can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can view your blood pressure readings on the Profile page. Profile page → Blood pressure You are not able to view your historic BP readings at this time, but be on the lookout for the next Nuna app upgrade!

You can log your medication by selecting the medication task on the homepage. Tap the green checkmark and tap record medication. Please note: you can only record your medication on the day it is scheduled. You cannot record any medication taken on previous days. If you need to add a medication, you can add it by using the navigation bar → Profile → tap on Medication. Next, tap on Add New Medication and enter all necessary information and save. All * are required fields. If you have followed these steps and the app is still showing that you have not taken your medications, you can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

Your daily steps are recorded in the Nuna App automatically through your phone. In order for your steps to be tracked, Nuna needs access to information stored in your Apple Health or Google Fit account. To grant this permission, follow these steps:

1. Open your phone settings
2. Go to Apps
3. Tap on Nuna
4. Tap on Permissions
5. Tap on Physical Activity and set it to Allow
6. Return back to the Nuna app screen

After this is complete, tap Next and Complete Activity Set Up to continue. For further information on this process, please access the Self-Enrollment Video here. If you are disabled or cannot walk, you can opt out of the Steps Activity during the enrollment process or by contacting customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

We’re so happy you are here! The Nuna app includes educational content on how to use the app as part of the new account creation process. If you have further questions, email app-support@nuna.com and we’ll help.

You can contact the Nuna Support Line at (272) 999-6862 or call your Primary Care Provider directly.

Yes, Nuna takes your privacy seriously. We follow strict rules to protect your information. You can learn more about it by visiting our privacy policy webpage.

If you wish to stop using the app, you can simply uninstall it from your device. You can reinstall and resume using the app at any time. If you’d like to permanently close your account, you can do so by going to Settings and selecting “Close Account”. Please note that closing your account will result in the loss of access to all features, including any unspent rewards or progress within the app. Once closed, your account cannot be recovered.

We are unable to delete your data directly due to regulatory and contractual requirements. If you wish to request the deletion of your data, you will need to contact your healthcare provider directly. While we cannot delete your data, we can close your account, which will revoke your access to the app and its features. For assistance with closing your account, please visit Settings and select “Close Account” or reach out to our support team.