If you choose to exchange your winnings for a digital gift card, your digital gift card will be delivered instantly to the email you provided during the Cash Out process. If you have additional questions about the status of your digital gift card, you can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can redeem your points on the Redeem page by tapping the gift icon in the navigation bar. Home page → Navigation bar “Redeem” If you have earned enough points, you can exchange your points for a chance to win a prize. Then, exchange your winnings for a digital gift card!

You can view your points in the Game Status Bar at the top of the home page screen. If you have earned enough points, you can exchange your points for a chance to win a prize. Then, exchange your winnings for a digital gift card!

Levels in the Nuna App are based on streaks, not points. A streak: a day with 1 or more tasks done counts as a streak day. You will reset to bronze if the streak is broken, but it only takes 2 weeks to build back up to gold! Here is a summary of how to achieve each level:

• Bronze Starting
• Silver (unlocks silver level rewards) 7 day streak (do 1 or more activities in the app every day for 7 days)
• Gold (unlocks gold level rewards) 14 day streak (cumulative)
• Platinum (unlocks platinum rewards) 21+ day streak (cumulative)

Your blood pressure cuff should arrive at the mailing address you provided in 3–4 business days. If you have additional questions about the status of your blood pressure cuff, you can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can log your medication by selecting the medication task on the homepage. Tap the green checkmark and tap record medication. Please note: you can only record your medication on the day it is scheduled. You cannot record any medication taken on previous days. If you need to add a medication, you can add it by using the navigation bar → Profile → tap on Medication. Next, tap on Add New Medication and enter all necessary information and save. All * are required fields. If you have followed these steps and the app is still showing that you have not taken your medications, you can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

Your daily steps are recorded in the Nuna App automatically through your phone. In order for your steps to be tracked, Nuna needs access to information stored in your Apple Health or Google Fit account. To grant this permission, follow these steps:

1. Open your phone settings
2. Go to Apps
3. Tap on Nuna
4. Tap on Permissions
5. Tap on Physical Activity and set it to Allow
6. Return back to the Nuna app screen

After this is complete, tap Next and Complete Activity Set Up to continue. For further information on this process, please access the Self-Enrollment Video here. If you are disabled or cannot walk, you can opt out of the Steps Activity during the enrollment process or by contacting customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can view your blood pressure readings on the Profile page. Profile page → Blood pressure You are not able to view your historic BP readings at this time, but be on the lookout for the next Nuna app upgrade!

You can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

You can contact customer support in the Nuna App by going to your Profile Page → click on Settings (top right) → click ‘Email Support’ or email app-support@nuna.com.

We’re so happy you are here! You can watch this onboarding video to learn more about how the App works! Link to enrollment video (3min). Self-Enrollment Video

You can contact your Primary Care Provider or a Nuna Community Health Worker at (872) 272-4276 or (872) 272-4275.

Yes, Nuna takes your privacy seriously. We follow strict rules to protect your information. You can learn more about it by visiting our privacy policy webpage.

If you wish to stop using the app, you can simply uninstall it from your device. You can reinstall and resume using the app at any time. If you’d like to permanently close your account, you can do so by going to Settings and selecting “Close Account”. Please note that closing your account will result in the loss of access to all features, including any unspent rewards or progress within the app. Once closed, your account cannot be recovered.

We are unable to delete your data directly due to regulatory and contractual requirements. If you wish to request the deletion of your data, you will need to contact your healthcare provider directly. While we cannot delete your data, we can close your account, which will revoke your access to the app and its features. For assistance with closing your account, please visit Settings and select “Close Account” or reach out to our support team.